Perception of the quality of virtual educational services during the COVID-19 pandemic at the National University of the Peruvian Amazon (UNAP)

This work consists of a second descriptive study on the implementation of the use of virtual education services at the National University of the Peruvian Amazon (UNAP), in the context of the COVID-19 pandemic. Iquitos, home to UNAP, is a Peruvian city located in the Amazon, with no road connection to the rest of Peru and with a series of limitations in electricity and telecommunications services, which conditions or negatively affects the quality of e-learning services at UNAP. The Peruvian government has suspended face-to-face educational activities since March 2020, motivated by the spread of the COVID-19 pandemic in the main cities of Peru, so digital tools are being used as mechanisms for the continuity of educational services. For this descriptive research, the survey method was used. The surveys have been designed based on the usefulness of virtual services using the UNE 66181:2008 Standard, considering indicators such as the levels of Information, Employability, Ease of assimilation and Accessibility. Virtual teaching is carried out at UNAP through the following tools: Zoom, Google Meet, Youtube, Whatsapp, Moodle and others. The results of this second experience, unlike the first study, show that the participating students have improved their perception of the quality of university educational services through virtual media. At the same time, the low quality of connectivity and the low penetration of the use of technologies among teachers are still limiting factors.