TY - GEN
T1 - Study of the quality of virtual university services at the National University of the Peruvian Amazon, during the COVID-19 pandemic
AU - Yahuarcani, Isaac Ocampo
AU - Llaja, Lelis Antony Saravia
AU - Satalaya, Angela Milagros Nunez
AU - Alva, Evelin Alana Rojas
AU - Panduro, Jennifer Yordanka Mozombite
AU - Pezo, Alejandro Reategui
AU - Rengifo, Jorge Ayarza
AU - Cruzado, Javier Arturo Gamboa
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021/3/14
Y1 - 2021/3/14
N2 - This paper presents a descriptive study on the first implementation of virtual education services at the National University of the Peruvian Amazon (UNAP), in the context of the COVID-19 pandemic. The city of Iquitos has a weak telecommunications infrastructure, although four companies with national coverage offer their Internet services (Movistar, Bitel, Claro, and Entel). The surveys conducted were based on the UNE 66181:2008 standard, considering indicators such as levels of information, employability, ease of assimilation, and accessibility. The results indicate that this first virtual education experience has not been satisfactory for a large number of participating students, due to the poor quality of the internet service, the instability of the UNAP service, and functional characteristics of the software used (Moodle, Zoom, etc.). Finally, it's important to mention that the student's perception of the UNAP virtual classes is negative.
AB - This paper presents a descriptive study on the first implementation of virtual education services at the National University of the Peruvian Amazon (UNAP), in the context of the COVID-19 pandemic. The city of Iquitos has a weak telecommunications infrastructure, although four companies with national coverage offer their Internet services (Movistar, Bitel, Claro, and Entel). The surveys conducted were based on the UNE 66181:2008 standard, considering indicators such as levels of information, employability, ease of assimilation, and accessibility. The results indicate that this first virtual education experience has not been satisfactory for a large number of participating students, due to the poor quality of the internet service, the instability of the UNAP service, and functional characteristics of the software used (Moodle, Zoom, etc.). Finally, it's important to mention that the student's perception of the UNAP virtual classes is negative.
KW - COVID-19
KW - UNAP
KW - virtual education
UR - http://www.scopus.com/inward/record.url?scp=85107031287&partnerID=8YFLogxK
U2 - 10.1109/EDUNINE51952.2021.9429103
DO - 10.1109/EDUNINE51952.2021.9429103
M3 - Conference contribution
AN - SCOPUS:85107031287
T3 - EDUNINE 2021 - 5th IEEE World Engineering Education Conference: The Future of Engineering Education: Current Challenges and Opportunities, Proceedings
BT - EDUNINE 2021 - 5th IEEE World Engineering Education Conference
A2 - Brito, Claudio da Rocha
A2 - Ciampi, Melany M.
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 5th IEEE World Engineering Education Conference, EDUNINE 2021
Y2 - 14 March 2021 through 17 March 2021
ER -